We ensure a safe and flexible shopping experience with Shop Design. In case of any issue or dissatisfaction, our return and exchange policy is specifically designed for your comfort and to protect your rights across all our kitchen, dressing room, and furniture products.
Products manufactured based on the client's custom measurements, such as modern kitchens and dressing rooms, cannot be exchanged or returned after actual manufacturing begins, unless there is a manufacturing defect or a mismatch with the specifications and drawings agreed upon in the contract. In such cases, Shop Design is committed to completely remanufacturing or repairing the piece at its own expense.
Ready-made furniture and standard items can be exchanged or returned within a maximum period of 14 days from the date of receiving the item, provided it is in its original condition and sealed packaging, without any usage, scratches, or damage. If the packaging is opened or the item is used, return is not permitted except in the case of a manufacturing defect.
Shop Design assumes full responsibility for any damage or manufacturing defects appearing on products as a result of shipping or installation by our specialized team. In such cases, we commit to immediately replacing the damaged piece or repairing it at no additional cost to the client.
In the event that a return is approved, the paid amounts or the agreed down payment will be refunded within a period ranging from 7 to 14 working days, depending on the payment method used (credit card, bank transfer, or e-wallet). The client will be notified via registered email or phone number once the refund process is completed.
